Policies/Returns & Shipping Customer Service Policy Your satisfaction is our number one priority! We would like to thank you, our customers, for shopping at Buckskin Trading Company. We pride ourselves on our fast, personal service and large selection of Women's Colorado Sportswear and Home Accessory Items. If your questions are not answered below, please contact us.
Accepted Payment Methods Visa or MasterCard
Contact Information Buckskin Trading Company
506 6 th Street, Georgetown, CO 80444 (303) 569-2050 (800) 469-1305Email: info@buckskintradingcompany.com
Our Return Policy If you are dissatisfied with your purchase, we will assist you with a prompt refund or exchange. Our 100% guarantee ensures that every item you purchase at Buckskin Trading Company meets your expectations. If it does not, you may return it within 20 days of shipping. We require the original receipt and all merchandise tags attached and intact for a replacement, exchanges, or merchandise refund.
To return an item, please include your original receipt along with a brief note indicating whether you would prefer a refund or an exchange. Please allow ten business days for your return or exchange to be processed. We will notify you via e-mail of your refund once we have received and processed the returned item. Shipping fees are not refundable.
Send your return via a prepaid, insured, traceable method to ensure a safe and documented delivery to: For UPS & FedEx
Buckskin Trading Company Attn: Returns 506 6 th Street Georgetown, CO 80444
For Postal Service
Buckskin Trading Company Attn: Returns PO Box 158 Georgetown, CO 80444
Who pays for return shipping?
For a return/credit , you are responsible for the cost of returning the merchandise. Your return will be processed and your credit card credited within ten business days. Please allow up to two billing cycles for a refund to appear on your credit card statement.
For an exchange of like merchandise requesting a different size you are responsible for the cost of returning the merchandise. We will gladly ship the replacement item to you at no charge for freight.
In the unlikely event that we have inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately. We will reimburse you for the cost of returning the package to us, and we will not charge you for the shipping costs of replacement merchandise.
Privacy Policy
We do not share the information gathered through this web site with any other 3rd party without your express consent. All payment information entered through this web site is done so through a secure server with SSL encryption.
Ordering Questions
If you have special questions about ordering, please call us:
(303) 569-2050 (800) 469-1305
Our store hours are Monday through Saturday, 9:30 am – 5:30 pm, Sunday's 11 am – 5 pm MST.
Order By Phone You may place your order by phone or fax at the following numbers:
Phone: (303) 569-2050 or (800) 469-1305
We require the following information:
The exact name of the items as they appear on our web site
Quantity
Size
Color
Billing party's name, address, phone and email
Credit card information ( Visa or MasterCard accepted)
Include: credit card type, number, expiration date, name on card and 3-digit security code on the back of the credit card in the signature box
Ship to party's name and address
Ordering Information Order Confirmation After submitting your order, you will receive via e-mail a copy of the order you submitted to confirm that your order was successfully transmitted. Because this will be the only acknowledgement that you receive when ordering online, it is important that you accurately provide your e-mail address. While we make every effort to have all merchandise in stock, there may be times when we are out of stock. You will be notified by email of any delays.
Delivery Please allow 7–15 days for delivery in the continental United States. Buckskin Trading Company will provide you with the best online customer service possible, and if at anytime you would like personal assistance, you may call us (303) 569-2050 or (800) 469-1305.
Shipping Charges All shipments are sent via UPS.
Payment Options We accept Visa or MasterCard. Your credit card will be charged when your order is placed. Our credit card transactions are always secure using the latest encryption technology. For those who are uncomfortable using their credit card via the Internet, you may contact us (303) 569-2050 or 1-800-469-1305 to place your order. No shipment will be sent until the credit card information is confirmed accurate.
